(CONTRACT) - Support Analyst Developer

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you’re valued as part of our team!

BNP Paribas

The BNP Paribas Group is a leader in banking and financial services, employing over 185,000 people across 75 countries and 5 continents. At BNP Paribas, we work continuously on behalf of our clients, helping them to realise their projects around the world. You can be an important part of this, helping us to serve our clients both in mature and emerging markets, providing them with financial solutions across a diverse range of expertise, products and services. Our origins lie in Europe but nearly a quarter of our employees now work in our multi-award-winning Asian offices and we are a committed player in all APAC markets.

In Asia Pacific, BNP Paribas has been present in the region for over 150 years and plans to grow its business from €2bl EUR to €3bl EUR by the end of 2016. With 9,000 employees in the region and a presence in 14 markets (with 3 main centres in Hong Kong, Singapore and Tokyo), BNP Paribas offers you the chance to grow with us in Asia Pacific.

MAIN OBJECTIVES & PURPOSE
  • Support Connexis Cash 2, the Group Cash Management e-banking solution
  • Support Connexis Cash Mobile, the smartphone extension of the Connexis Cash 2
  • Handle Deployments of releases and patches delivered by the development teams.
  • Support local users requests within COD team
KEY RESULTS AREAS
  • Support of Cash Management internet and mobile applications
    • Verify reported issues and troubleshoot
    • Manage the communication with other BNPP departments
    • Perform quality control and functional testing of packages
    • Participate in setup and running of Asia site UATs
    • Participate in system specification according to BNPP standard
    • Plan and report on assigned tasks
    • Review business requirements and provide constructive feedback
    • Participate in roster for mobile support hotline weekdays, weekend and bank holidays
    • Participate in rotating late shift organization to support Paris
    • Co-ordinate with maintenance & development team
    • Follow CMMi standard according to management direction
    • Travel abroad when needed for missions
  • Deployment
    • Build the roadmap, perform rehearsal
    • Supervise production deployment of Quick Fix, Patch or Major Release, with IPS team in Paris
    • Perform sanity test post deployments
    • Handle communications for operations
  • Communications with team members in Europe, America and Asia
    • Be able to work in multi-cultural environments
    • Facilitate communications between team members
  • Integration within the team in BNPP
    • Show a good team spirit and team work
    • Show good communication skills
    • Provide excellence in term of Quality of Service toward internal & external clients.
    • Integrate the BNPP professional behaviors which are: Commitment, Creativity, Ambition and responsiveness
  • Administration / Reporting
    • Perform job assigned by the supervisor
    • Participate to meetings organized by the team
    • Provide activity report as requested by his supervisor
    • Inform management about any issues related to its job
  • On-Call & On Site support roster
    • To be on roster for support on Hong Kong Bank Holidays and weekends
    • Participate in rotating late shift organization to support Paris when needed


JOB SPECIFICATION

Essential Technical Knowledge / Skills:
  • Internet security concepts
  • RDBMS concepts
  • SQL
  • PL/SQL
  • UNIX/Linux
  • Shell Script (KSH)
Qualifications and Experience:
  • Degree in Computer Science or Computer Engineering
  • At least 4-6 year's working experience
  • Have knowledge for Internet applications
  • Have some knowledge regarding flows around applications
  • Basic Skills for Java Programming & Algorithmics
  • Knowledge for Cash Management business activity would be appreciated
  • Autonomy
  • Methodical Approach
  • Reactivity
  • Ability to Adapt to Different Situations
  • Ability to Handle Stress
  • Ability to Handle Emergency
  • Oral & Written Communication
  • Ability to Manage Speeching in Crisis Conference Calls
  • Ability to Work in a Team Organization
  • Ability to Prioritize Tasks & Problems
  • Ability to Explain a Problem inside a given context and give a feedback
Other Value - added Competencies:
  • Fluent in English
  • Knowing French is a plus
  • Team work player
  • Willing to work under pressure and mission oriented
  • Banking industry experience & CMMi exposure are a plus but not a must
  • Knowledge for SWIFT formats (MT101, MT940, MT942) are a plus but not a must