You'll be joining a leading organisation in the superannuation and retirement sector, known for delivering high-quality member support across complex products and multiple service channels. You'll be working with a team that is collaborative, member-focused, and committed to continuous improvement. You'll be a key point of contact for members, providing confident, accurate and proactive support across superannuation and retirement enquiries. This CBD-based role blends service, problem-solving and technical understanding.
Your new role
- Member support across inbound/outbound calls, email, written correspondence and Click-to-Chat
- Delivering first-call resolution and anticipating member needs
- Identifying value-add services opportunities (without giving financial advice)
- Participating in training and building your product knowledge
- Collaborating with your team to meet KPIs and service standards
- Previous experience in a contact centre or similar environment handling complex products
- Strong customer service ethic and professional communication skills
- Proven KPI performance (quality, adherence, referrals, cross-selling)
- Excellent problem-solving ability and attention to detail
- Ability to work under pressure while maintaining accuracy
- Strong computer literacy (Word, Excel) and fast keyboard skills
- Openness to feedback and a desire to grow your superannuation knowledge
- Financial services or superannuation experience highly regarded; ASFA qualification desirable
If you're ready to grow your superannuation career and deliver exceptional member service, submit your application today.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to katie.croft1@hays.com.au, or call us now on +618 9265 9173.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
