Application Support Engineer (eTrading Production Support)

Location: London

Working Pattern: 50% office-based (initially 100% onsite until fully up to speed)

Contract Length: 6 Months (inside IR35)

Overview

We are seeking an experienced Application Support Engineer to join a high-performing eTrading Production Support team within a global financial markets environment. The team provides critical support for Rates and Credit electronic trading platforms, supporting complex, business-critical applications across a global infrastructure spanning London, New York, Singapore, Tokyo, Montreal and Mumbai. The role supports more than 800 Windows and Linux servers and numerous electronic trading venues in a follow-the-sun operating model.

Key Responsibilities

• Manage day-to-day production support activities, ensuring maximum platform availability and stability.
• Monitor, troubleshoot and resolve incidents across business-critical eTrading platforms.
• Perform root cause analysis and drive permanent fixes for recurring issues.
• Support and maintain Windows and Linux-based application environments.
• Coordinate with development, infrastructure, market vendors and business users to resolve production issues efficiently.
• Manage change, release and deployment activities, ensuring adherence to operational standards.
• Improve platform resilience, reliability, performance and observability.

Required Skills & Experience

Production Support

• Extensive experience supporting business-critical production applications.
• Experience operating within a 2nd/3rd line application support or production support environment.
• Strong incident management and problem-solving capabilities.
• Proven ability to manage issues through to resolution while communicating effectively with stakeholders.

Operating Systems

• Strong Linux administration and troubleshooting experience.
• Strong Windows Server support experience.
• Experience analysing:
• CPU utilisation
• Memory consumption
• Storage performance
• Network and NIC metrics
• Operating system performance data

Key Skills:

• Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity
• Monitoring/Obs - Splunk, Geneos, Grafana, Dynatrace
• DevOps - Jenkins, Git, Bitbucket, Artifactory,
• Databases - Oracle, SQL Server
• Scripting - Bash, PowerShell, Python
• ITSM Tools - ServiceNow, Jira
• Markets - ION
• OS metrics - linux/windows
• App metrics - java/.NET

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.