Operations Center Analyst
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.
If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our WMP Managed Services team executes our “run” offering on behalf of our clients. We are a team of enthusiasts always focused on improving our execution and our client’s performance. Sound interesting? Then West Monroe Partners just might be the place for you.
Think you’re up to the challenge?
West Monroe Partners is currently seeking a Level 1 Operations Center Analyst to work within our Managed Services group. This role is responsible for delivering client-ready services in four key practice areas including: front-line end user support, infrastructure monitoring and incident response, pro-active security monitoring and threat remediation, and application support for a variety of technologies.
Operations Center Analysts will interact with end-users and internal teams daily in support of these responsibilities. The role requires analysts to answer support phone calls and email requests and respond to infrastructure and security alerts from devices and monitoring services for West Monroe Partners’ outsourcing clients. As the primary 24/7 point of contact for clients, the Operations Center Analyst is expected to be able to assist with desktop, mobile, infrastructure, and application troubleshooting including but not limited to Windows 7, Active Directory, Microsoft Office, Microsoft Outlook/Exchange, Citrix/VMWare, VoIP telephony, SQL databases, storage, firewall/switches, backup, and other business applications.
Specific skills include, but are not limited to, the ability to:
West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.