Company Description

At Swissquote, we're all in.
All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring - and a lot more powerful.

We're Switzerland's leading digital bank - 1,400+ people across Europe, the Middle East and Asia, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we're genuinely proud of. Have a look behind the scenes by checking Humans of Swissquote on Instagram.

Growing fast creates room. Room to try things, own things, and grow at a pace most places can't offer. Whether you like the spotlight or prefer to just put your head down and do great work, there's space for both here.

We've ditched the dress code - but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself.

As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Feeling it? It's a good start. Apply.

Job Description

After an initial training period covering our banking and trading platforms, Oracle databases, internal Python-based tools, and financial products, you will join our Application & Business Support team and play a key role in ensuring the smooth operation of Swissquote's production systems.

Your mission will be to investigate complex business and technical issues, support critical banking and trading operations, and contribute to the continuous improvement of our internal processes and tools.

Responsibilities

Investigate and resolve complex incidents impacting our banking, trading and forex platforms.
Act as a primary point of contact for internal departments requiring technical and business support.
Perform root cause analysis on production issues and coordinate with development teams when escalations are required.
Analyze large datasets and conduct investigations using SQL (Oracle, Postgres).
Maintain and improve monitoring processes to ensure the reliability of our systems and services.
Develop automation tools and scripts (Python) to increase operational efficiency and reduce manual workload.
Produce complex data extractions and analyses for business, legal, compliance, and operational teams.
Participate in internal reconciliations and database integrity controls to ensure data consistency across platforms.
Monitor critical production processes and proactively identify anomalies.
Contribute to documentation, knowledge sharing, and continuous improvement initiatives.
Provide Level 2 and Level 3 support for business-critical applications.
Be open to joining an on-call rotation to provide 24/7 support in the long term.

Qualifications

Degree in Information Systems (for example Bachelor HES or similar) and a strong interest for IT
Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash), Git.
Strong analytical and problem-solving skills. Eager to work on critical systems.
Interest in financial markets, banking operations, and trading systems.
Ability to understand both technical systems and business processes.
Strong communication skills and ability to interact with multiple stakeholders.
Autonomous, curious, and eager to learn in a fast-paced environment.
Good knowledge of French and strong working knowledge of English (minimum B2)

Additional Information

SQ2

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