A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide. With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment. What you'll need to succeed
- Experience providing Level 1/2 desktop support within a Windows environment
- Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies
- Experience using ITSM platforms such as ServiceNow or similar ticketing systems
- Understanding of Microsoft 365 technologies and end-user support best practices
- Knowledge of VoIP, mobile, and internet technologies
- Exposure to networking equipment including switches, routers, and patch panels
- Experience supporting Audio Visual (AV) and meeting room technologies
- Familiarity with ITIL processes and Change Management principles
- Strong troubleshooting, communication, and customer service skills
- Ability to manage competing priorities and provide exceptional user support
- Permanent opportunity with a highly regarded global organisation
- Exposure to modern technologies and enterprise-scale IT environments
- Collaborative and supportive team culture
- Career development and ongoing learning opportunities
- Opportunity to work in a client-facing support environment where service excellence is highly valued
- Competitive salary and employee benefits package
- Flexible and inclusive workplace culture
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Charlie.pym@hays.com.au.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3012946
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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