Director, Digital Platforms

Role

We are looking for a seasoned senior product manager with strong technical experience to help to drive the development of our next generation ecommerce platform throughout the region, and to deliver a scalable solution to all our markets.

 

KEY ACCOUNTABILITIES

· Perform in depth analysis and develop detailed business and customer needs (clearly articulated in the form of user stories, tasks and acceptance criteria).

· Pro-actively support in the development and delivery of strategic roadmap for our ecommerce platform.

· Clarify and define delivery scope into multiple minimum viable products.

 Produce practical estimation of implementation and cost

· Work closely with offshore teams, this includes greater focus on improved collaboration, on knowledge sharing, on skills transfers and ensure that requirements are well understood, and then met in a consistent and coherent manner

· Liaise with global business teams to ensure that solutions delivered are of global benefit

· Work with solution vendors and internal teams to perform detail design of technical solutions

· Ensure the delivery of high-quality solutions by taking a lead role in project quality assurance.

· Hands on technical testing, issue investigation and providing automated test input, supporting UAT

· Log, report and follow up deliverable defects until resolution

· Coordinate, perform user training or ensure system vendor to produce proper system manuals and training materials

· Coordinate system go live and cutover arrangement, post implementation follow up to ensure that outstanding issues are properly logged and reported

· Maintain an appropriately prioritized backlog of new initiatives, quick wins and customer requests that deliver optimal value.

· Participate in agile ceremonies and be an advocate for the agile development experience

 

QUALIFICATIONS / EXPERIENCE

· 8+ years’ experience as a Business Analyst/Product Manager and a passion for Scrum way of working.

· Expertise in consumer facing ecommerce platforms

· Strong understanding and use of modern frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centered design, multivariate testing, continuous improvement, and test automation

· Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders

· Has well rounded technology digital knowledge; application, infrastructure, mobile, UI and UX

· Expertise in comparing data sets to create accurate insights

· Robust stakeholder engagement and management skills

· Ability to lead the facilitation of workshops, present at showcases, lead customer and servicing journey walkthroughs and quality reviews with senior stakeholders

· Expert in domain- specific processes and can manage customer expectations

· Expert understanding of the Scrum framework - including the definition of epics, user stories, tasks and acceptance criteria.

Technical Skills

· Proficient in Microsoft suite, JIRA, Confluence, Google analytics suite

Management Skills

· Strong relationship development and management skills.

· Ability to manage teams on a day-to-day basis.

· Excellent stakeholder management, particularly managing expectations.