Medium Enterprise Account Manager

Responsibilities
Strategy

• To manage designated Problem Accounts and other accounts specifically assigned to Collections Hong Kong (both CIB + CB + PvB). Ensure Medium Enterprise portfolio is managed efficiently and effectively to meet business objectives.
• Execute collection strategies and initiatives to achieve collections and recoveries target setting, LI budgeting and forecasting, maximize recovery return through restructuring and legal proceedings
• To directly represent and negotiate to protect the Bank's interest in complex Group and multi-lender restructuring / recovery actions by using strong influencing skills.
• To formulate account strategies and action plans.

Business

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery in Medium Enterprise portfolio.
• Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance.
• To make recommendations about impairment provision on the designated Problem Accounts.
• To ensure that forecasts on Loan Impairment Provision are accurate and timely.

Processes

• Negotiate with customer, relationship manager on default payment and offer solutions to customers.
• Analyse individual case, conduct deep dive as part of skip tracing and monitor account handling progress
• To ensure that the risks arising from litigation, environmental claims, regulatory censure or potential reputational loss in regard to Early Alert Accounts and Problem Accounts are minimized.

People & Talent

• Assist to strengthen team capacity and continue engagement with people
• Enhance communication within and among team across Retail Risk Organizations as well as other internal stakeholders and external

Risk Management

• Display exemplary conduct and live by the Group's Values and Code of Conduct
• Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• To ensure that the risks arising from litigation, environmental claims, regulatory censure or potential reputational loss in regard to Early Alert Accounts and Problem Accounts are minimized.
• To ensure that lessons learned from bad debt/problem loan experiences as shared in Hong Kong and on a Group wide basis.

Governance

• Ensure all collection policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in-country policies and procedures are maintained at all times
• To be well versed in relevant law & regulations to provide guidance in legal issues.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles, Group Collection Standard and Regulatory requirement
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
I nternal

• Control Assessment & Assurance/Management Information & Forecast
• Credit Risk Control
• Relationship manager
• Credit Officer

External

• Law firm
• Other financial institution

Our Ideal Candidate

• ECF-CRM is an advantage

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS

• Effective Communications
• Negotiating
• Industry Knowledge
• Risk Management
• Data Privacy

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers