Introduction




Functional Consultant - GOLD Retail Processes & Transformation




Location: Bengaluru, India




About Us



SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction.



We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.



Job Description




Job Summary



We are looking for a Functional Consultant - a retail-processes expert - for Symphony GOLD project delivery: process consulting and design, customer workshops, migrations, training, and change management on transformation programs.



This is a customer-facing role with a collaborative, supportive, face-to-face approach. The consultant understands the dynamics of project-led ERP implementations and system transformations, reads the customer's current landscape and processes, proactively identifies sub-optimal processes, and leads change management toward the newly designed processes. The current allocation includes a contractually committed full-scope program running to March 2027 and a GOLD version-migration project at a major grocery retailer.




Key Responsibilities




Process Consulting & Design

• Analyze the customer's current landscape and processes; proactively identify sub-optimal processes.


• Design future-state retail processes and lead change management toward their adoption.


• Translate process designs into GOLD configuration and functional requirements.

Workshops, Training & Enablement

• Mentor and lead customer-facing workshops on site.


• Deliver key-user training and support organizational change during transformations.


• Maintain a collaborative, supportive, face-to-face working relationship with client teams.

Project Delivery & Support

• Deliver functional workstreams on fixed-scope GOLD programs: analysis, configuration, test, go-live support.


• Support GOLD version-migration projects including regression scoping and cutover support.


• Provide L1-L3 standard support and maintenance interventions on assigned accounts; hold milestone commitments on contractually committed programs.

Qualifications

• 4+ years of retail domain knowledge; expert understanding of retail processes.


• Customer-facing consulting and design skills, including the ability to mentor and lead on-site workshops.


• Understanding of the dynamics of project-led ERP implementations and system transformations.


• Cognitive ability to map the customer's current landscape and processes, identify sub-optimal processes proactively, and lead change management to the newly designed process.


• Hands-on project delivery experience on Symphony GOLD or an equivalent renowned, market-established and referenceable SCM solution, including version-migration projects.


• Migration, training, and change-management support experience.


• Fluent English and readiness for on-site engagement and go-live support windows.

Preferred Qualifications

• Pre-sales solutioning support capability (estimates, solution outlines).


• Experience with energy/convenience retail formats.


• Polish or Romanian grocery account exposure.

About Us




What We Offer



Competitive salary and benefits package.



Opportunity to work on high-impact retail transformation and managed-services programs.



Exposure to leading European and global retailers on the Symphony GOLD platform.



A collaborative and fast-paced work environment.



Learning and growth opportunities across supply chain, retail, and enterprise AI solutions.