About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Provide Access Management services on a 12 x 5 basis aligned to UK time zone, deliver 24/7 on-call support for Priority 1 (P1) and Priority 2 (P2) incidents.
Manually add, amend, and remove access rights across multiple applications.
Create, amend, and delete objects in Active Directory (AD) and Azure Active Directory (AAD).
Manage password resets, account locks/unlocks for AD, AAD, and integrated applications.
Resolve incidents related to Access Management within agreed SLAs
• Fulfil information requests related to Access Management.
• Produce scheduled and ad hoc reports in accordance with contractual requirements.
• Provide evidence for internal and external audits as required.
• Manage Multi-Factor Authentication (MFA) tokens.
• Monitor and investigate access alerts and anomalies.
• Administer and maintain data share permissions.
• Maintain and update the Access Management knowledge base.
• Drive Continual Service Improvement (CSI) and process automation initiatives.
• Provide subject matter expertise (SME) advice and guidance for projects.
• Support post-incident reviews and root cause analysis.
• Deliver weekly, monthly, and quarterly metrics and management information (MI).
• Participate in service reviews and governance meetings.
• Perform dormant account scanning and remediation.
• Fulfil emergency or expedited exit requests promptly.
• Create, review, and maintain documentation and procedures for IDAM services.
• Liaise with internal and external support teams as required.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.