Description and Requirements

Key Responsibilities

• Lead and manage AP & Buyer operations across Accounts Payable and Buyer functions, ensuring accuracy, compliance, and SLA adherence.
• Drive team performance and productivity, setting targets, monitoring KPIs, and ensuring high-quality service delivery in a high-volume environment.
• Act as the primary escalation point, resolving complex issues and ensuring effective stakeholder and vendor management.
• Strengthen process governance and controls, ensuring compliance with accounting standards, internal policies, and audit requirements.
• Collaborate with global stakeholders, suppliers, and cross-functional teams to enhance operational efficiency and customer satisfaction.
• Lead reporting and analytics, delivering dashboards and insights to support decision-making and performance improvements.
• Champion continuous improvement, automation, and digital transformation initiatives across AP and procurement processes.
• Develop and mentor team members, driving capability building, coaching, and a high-performance culture.

Qualifications and Experience:

• Graduation in Commerce (any stream) or diploma with a minimum of 15 years of education.

• 4-6 years of experience in Accounts Payable, Procurement, Buyer Operations, or related field.
• Prior experience working on ERP/AP and procurement systems such as PeopleSoft, Cadency, Ariba, Oracle, or similar platforms.
• Strong knowledge of Accounts Payable processes, including GAAP/STAT principles, accrual accounting, liability reconciliations, and SOX compliance.
• Good understanding of procurement lifecycle, including purchase requisitions (PR), purchase orders (PO), sourcing support, and supplier management.
• Experience in stakeholder and vendor management, including handling escalations and ensuring service delivery.
• Strong analytical, reporting, and problem-solving skills with the ability to work in a high-volume environment.

Key Skills and Competencies:

• Strong leadership, team management, and stakeholder handling skills
• Expertise in AP and Buyer operations
• Sound knowledge of accounting principles (GAAP), AP cycle, reconciliations, and compliance
• Experience in PR/PO lifecycle, vendor/supplier management, and procurement operations
• Proficiency in ERP systems (PeopleSoft, Oracle, SAP/Ariba, Cadency) and MS Excel
• Strong analytical, problem-solving, and reporting (KPIs/dashboards) skills
• Ability to manage escalations, controls (SOX), and process governance
• Focus on continuous improvement, automation, and digital initiatives (RPA/AI)
• Excellent communication skills with good understanding of U.S. business culture
• Adaptable, detail-oriented, and effective in high-volume, fast-paced environments
• Knowledge of Lean Principles and Application

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!