AVP - APAC IT SRE and Devops AVP - APAC IT SRE and Devops …

Credit Suisse
in Pune, Bangarde, Indien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Credit Suisse
in Pune, Bangarde, Indien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Credit Suisse
AVP - APAC IT SRE and Devops
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
The Client Technology SRE team is a strategic operation and engineering team that is part of APAC WM IT. This team, made up of highly-talented individuals with years of industry experience and SME knowledge, supports several regional business group in APAC, from Client onboarding and lifecycling to digital private bank portals, going through client document management and regulatory and tax reporting. The team is main driver for the DevOps transformation in the space and while it provides direct support to end-users it also provides and builds tooling and automation for the development teams, drives controls and consistency by owing the CICD pipelines and ensure environment stability.

Business Delivery

  • Gain a good technical and business focused understanding of Credit Suisse's Private Bank in Asia and our technical implementation.
  • Work effectively with team members in Singapore with users situated in all APAC
  • Provide specialist assistance in some or all of the following business processes: Client Onboarding and Lifecycling, Regulatory and Tax reporting, Digital banking, Client Reporting, Document management, ...
  • Build role into a reporting point for complex support issues requiring Private Bank business knowledge
  • Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels.
  • Maintain strong positive relationship with the development teams and self-drive the SRE driven toil elimination and tooling initiatives.

  • Gain a good technical and business focused understanding of Credit Suisse's Private Bank in Asia and our technical implementation.
  • Work effectively with team members in Singapore with users situated in all APAC
  • Provide specialist assistance in some or all of the following business processes: Client Onboarding and Lifecycling, Regulatory and Tax reporting, Digital banking, Client Reporting, Document management, ...
  • Build role into a reporting point for complex support issues requiring Private Bank business knowledge
  • Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels.
  • Maintain strong positive relationship with the development teams and self-drive the SRE driven toil elimination and tooling initiatives.

  • Gain a good technical and business focused understanding of Credit Suisse's Private Bank in Asia and our technical implementation.
  • Work effectively with team members in Singapore with users situated in all APAC
  • Provide specialist assistance in some or all of the following business processes: Client Onboarding and Lifecycling, Regulatory and Tax reporting, Digital banking, Client Reporting, Document management, ...
  • Build role into a reporting point for complex support issues requiring Private Bank business knowledge
  • Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels.
  • Maintain strong positive relationship with the development teams and self-drive the SRE driven toil elimination and tooling initiatives.

  • Gain a good technical and business focused understanding of Credit Suisse's Private Bank in Asia and our technical implementation.
  • Work effectively with team members in Singapore with users situated in all APAC
  • Provide specialist assistance in some or all of the following business processes: Client Onboarding and Lifecycling, Regulatory and Tax reporting, Digital banking, Client Reporting, Document management, ...
  • Build role into a reporting point for complex support issues requiring Private Bank business knowledge
  • Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels.
  • Maintain strong positive relationship with the development teams and self-drive the SRE driven toil elimination and tooling initiatives.

  • Gain a good technical and business focused understanding of Credit Suisse's Private Bank in Asia and our technical implementation.
  • Work effectively with team members in Singapore with users situated in all APAC
  • Provide specialist assistance in some or all of the following business processes: Client Onboarding and Lifecycling, Regulatory and Tax reporting, Digital banking, Client Reporting, Document management, ...
  • Build role into a reporting point for complex support issues requiring Private Bank business knowledge
  • Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels.
  • Maintain strong positive relationship with the development teams and self-drive the SRE driven toil elimination and tooling initiatives.


Environments Stability & Engineering

  • Manage the Client Technology systems in APAC, from dev environment to production.
  • Crisis/Incident Management, reporting with appropriate urgency. Ensuring team follow the prescribed incident & problem management process
  • Seek to ensure the team's Service-Level Agreements for issue resolution and remediation are adhered to.
  • Proactively pick up and resolve all application issues and business queries from Front office, Middle office, Controllers and Operations clients.
  • Responsible for minimizing downtime/outages/issues of all systems supported by SRE team, regardless of the environment
  • Identify and drive efficiencies in support and development tasks, enabling all teams to be more effective.
  • Oversee development releases to Production, ensuring stability and maintaining quality & efficiency.
  • Facilitate usage of internal solution and onboarding to Cloud Native technologies (OpenShift).
  • Grow the internally built operation tool (Javascript) to reduce toil or shift left procedural tasks.
  • Partner up with other engineering teams to bring in cutting edge technologies (MinIO, Kafka, MongoDB, ...)
  • Drive the best in class Monitoring and Capacity management platform utilising time series database (InfluxDB)


Continuous Improvement

  • Work with development managers to reduce the support profile of existing applications and help design and deliver more stable solutions. Drive the resolution of recurring issues at a systemic level.
  • Build and track a book of work for SRE, especially relating to follow-ups for reoccurring issues and actions from Problem tickets.
  • Work with development team on improving the environment (remediate EOL infrastructure, identify single point of failures, automate certificate renewal, etc).


Knowledge Management

  • Provide business and technical leadership to the team
  • Seek to ensure that the team's Knowledge Base stays ahead of and proactively maintain documentation and implement knowledge review processes


You Offer

Technical Skills
  • Proficient in at least one scripting language (Python/Perl/Shell/...).
  • Good experience with Relational databases (Preferably Oracle).
  • Knowledge of middleware/messaging technologies (Kafka, RabbitMQ, Hazelcast, ...)
  • Understanding of distributed systems such as Kafka or MongoDB.
  • Good Experience with web-based technologies (preferably JavaScript, React a big plus).
  • Solid experience dealing with Linux environments
  • A fair understanding of Git is required, knowing branching strategies such as Gitflow is a big plus
  • Proficient in Java 8/11 is an advantage
  • Experience in dealing with DevOps tools like TeamCity, Gitlab, Jenkins,... is a plus.
  • Experience with analysis tools also a plus (Qlik Sense, Grafana, ...)
Business Skills
  • Experience supporting and managing EOD batches
  • Experience with Private Banking processes and regulatory controls in place
  • Basic understanding of trading, particularly Equities and FX.
Additional Skills
  • Clear, understandable and unambiguous documentation and emails are a part of the role.
  • Ability to concisely explain problems and propose solutions.
  • Good interpersonal relationship skills.
  • Ability to communicate effectively with senior management in both the Business and IT.
  • Organised and incredibly proactive.
  • Ability to learn new business situations and technology quickly.
  • Happy with a highly challenging, and constantly changing environment.
  • Problem solving ability and resilience.
  • Analytical mind set


Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
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