Posting Description




We're hiring for a Claims Handler to support our growing commercial insurance team...



To keep up with our growth in the UK and Ireland, we're looking for a dedicated Claims Handler to provide administration, progression and advocacy on our clients claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives. You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.




Who are NFP?



With over 1000 people in the UK and Ireland and over 8,000 employees worldwide, NFP are part of the Aon group and specialise in helping businesses in four core areas:




Insurance (helping them manage key risks)




Health and safety (supporting them to create a safer workplace for their employees)




Employee benefits (helping them reward their people more effectively)




HR, people and talent (supporting employers and their people to thrive through changes and challenges)




We're looking for someone with:

• Minimum of 2 years' experience in managing commercial general insurance claims.


• Professional insurance qualification - Minimum APA Qualified.


• Experience of handling Property, Casualty and Motor claims.


• Experience of working in a Commercial Insurance setting.


• Knowledge of Consumer Protection Code regulatory requirements.


• Excellent attention to detail and ability to prioritise workload.

Using these skills, you'll be:

• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.


• Managing client's claims including advice on cover and indemnity.


• Managing the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage.


• Actively monitoring progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.


• Liaising with Insurers, Loss Adjusters and other third parties.


• Providing technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.


• Undertake other duties as assigned which are commensurate with the role.


• Dealing with claims on behalf of carriers on a delegated authority basis where agreements are in place.


• Supporting leadership team on the implementation of best practice, process review and continuous improvement projects.

What you'll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry


• the opportunity to do globally impactful work from day one


• learning from industry and business line specialists with decades of experience


• a huge variety of projects to work on and challenges to solve


• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being


• a rich suite of employee benefits and out-of-work perk

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