IT Application Support Analyst

For one of our clients a banking company, in Geneva, we are recruiting for a long-term mission an Application Support Analyst who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you !

Responsibilities :
As an IT Application Support Analyst you provide functional and technical support to the users (web based portal application) to access information. You are the front line support to users (private banking) for Front Office and user of a portal. You resolve production incidents throughout the incident management process. You contribute to prioritize, investigate and root cause analysis. You maintain excellent relationships and communication with stakeholders. You participate to elaborate of disaster recovery plan / documentation for application.

Profile

• Bachelor in IT
• Experience in a similar position
• Experience in private banking area
• Experience with test
• Experience in IT Project
• French and English