Für Recruiter

IT Support Specialist

Swisslinx
Luzern, Schweiz
Gepostet vor 5 Tagen Permanent Competitive
IT Support Specialist
As the premier supplier to our client, a leading commodities company based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Support Specialist.

Our client is looking for a Junior IT Supporter who can grow and develop his/her career within the company. Onsite 100% maybe 80% is required as you will be working in the Head Office interacting with senior managers of the company.

Key responsibilities:

- Provide 2nd level support on IT infrastructure/ workplace related topics in Switzerland with the focus on the HQ Office
- Provide local support on all IT workplace related matters in the office (preparing workplaces, handing out IT equipment, solving workplace related issues, etc.)
- For all support related matters, liaise between Central ServiceDesk in Rotterdam (first level support) and Global Infrastructure team (third level support) or liaise with vendors where necessary
- Be able to provide support and project services over multiple ways of communication (phone/ email/ VDI/ Skype/ Webex), besides face-to-face. Use diagnostic techniques and pertinent questioning to get to the bottom of an issue and find the best solution
- Walk the customer through the problem-solving process, provide him/her with accurate information on IT products and services
- Record events and problems and their resolution in the ITSM system (ServiceNow)
- Follow-up and update customer status and information in the ITSM and towards the customer
- Manage and maintain customer hardware installation and preparation (CMDB as part of the ITSM)

Your background:

- BSc/BA in IT or relevant experience
- Working experience of at least 3+ years in the field of supporting complex business environments in their IT Infrastructure and Workplace related issues
- Excellent communication skills; communicate effectively to understand the problem and explain its solution. Very customer-oriented and patient to deal with difficult customer
- Good English and German language skills (verbal & writing), French is a plus
- Experience with ITIL/ ITSM systems and processes (ServiceNow)
- Good knowledge of Microsoft products (Office 2016 and higher)
- Experience with Microsoft environments (Windows 10, Outlook/ Exchange, SCCM)
- Experience with VM Ware Horizon VDI and the use of thin clients
- Experience with Video Conferencing systems (preferably Webex)
- Experience with phone systems (PBX, IP, Cisco, Jabber, Mobile)
- Experience with basic LAN/ WAN support
- Experience with Office 365 and other cloud solutions is a plus

Additional information:

- Please upload the degree certificate as well as the latest reference letter
- If living aboard strong motivation letter is required as to why you are wanting to relocate
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
By applying for this position, I consent to the Swisslinx Group of companies:
- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA

I also hereby agree to the Swisslinx privacy policy (http://www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http://www.swisslinx.com/en/legal/disclaimer)
Job ID  14502
Mehr Jobs von Swisslinx
Swisslinx
System Engineer / Ingenieur - IT Service Management (BMC)
Swisslinx
Zurich, Switzerland
vor 10 Tagen Full time Competitive
Swisslinx
IT Operations Administrator, Project Support 60-100%
Swisslinx
Basel, Switzerland
vor 5 Tagen Full time Competitive
Swisslinx
IT Operations Specialist
Swisslinx
Zurich, Switzerland
vor 24 Tagen Full time Competitive
Swisslinx
IT Business Analyst - Banking Consulting
Swisslinx
Zurich, Switzerland
vor 5 Tagen Full time Competitive
Swisslinx
Allround IT Service & Operations Manager/in 100%
Swisslinx
Zurich, Switzerland
vor 7 Tagen Full time Competitive
Swisslinx
Sales Manager FinTech - German Speaking
Swisslinx
Zurich, Switzerland
vor etwa 1 Monat Full time Competitive
Swisslinx
IT Infrastructure Operations Manager
Swisslinx
Basel, Switzerland
vor 3 Tagen Full time Competitive
Swisslinx
Global Regulatory Affairs - Process Excellence & Compliance Scientist
Swisslinx
Berne, Switzerland
vor etwa 1 Monat Full time Competitive
Swisslinx
Junior System Engineer / Ingenieur im Finanzbereich
Swisslinx
Lucerne, Switzerland
vor 4 Tagen Full time Competitive
Swisslinx
Full Stack Software Engineer / Ingenieur
Swisslinx
Zurich, Switzerland
vor 10 Tagen Full time Competitive
Ähnliche Jobangebote
Badenoch + Clark (Switzerland)
IT Support Specialist Banking (2nd Level) m/w/d
Badenoch + Clark (Switzerland)
Zurich, Switzerland
Swisslinx
IT Operations Specialist
Swisslinx
Zurich, Switzerland
AXA IM LTD
IT Support Specialist
AXA IM LTD
London, United Kingdom