As the premier supplier to our client, a leading commodities company based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Support Specialist.
Our client is looking for a Junior IT Supporter who can grow and develop his/her career within the company. Onsite 100% maybe 80% is required as you will be working in the Head Office interacting with senior managers of the company.
- Provide 2nd level support on IT infrastructure/ workplace related topics in Switzerland with the focus on the HQ Office - Provide local support on all IT workplace related matters in the office (preparing workplaces, handing out IT equipment, solving workplace related issues, etc.) - For all support related matters, liaise between Central ServiceDesk in Rotterdam (first level support) and Global Infrastructure team (third level support) or liaise with vendors where necessary - Be able to provide support and project services over multiple ways of communication (phone/ email/ VDI/ Skype/ Webex), besides face-to-face. Use diagnostic techniques and pertinent questioning to get to the bottom of an issue and find the best solution - Walk the customer through the problem-solving process, provide him/her with accurate information on IT products and services - Record events and problems and their resolution in the ITSM system (ServiceNow) - Follow-up and update customer status and information in the ITSM and towards the customer - Manage and maintain customer hardware installation and preparation (CMDB as part of the ITSM)
- BSc/BA in IT or relevant experience - Working experience of at least 3+ years in the field of supporting complex business environments in their IT Infrastructure and Workplace related issues - Excellent communication skills; communicate effectively to understand the problem and explain its solution. Very customer-oriented and patient to deal with difficult customer - Good English and German language skills (verbal & writing), French is a plus - Experience with ITIL/ ITSM systems and processes (ServiceNow) - Good knowledge of Microsoft products (Office 2016 and higher) - Experience with Microsoft environments (Windows 10, Outlook/ Exchange, SCCM) - Experience with VM Ware Horizon VDI and the use of thin clients - Experience with Video Conferencing systems (preferably Webex) - Experience with phone systems (PBX, IP, Cisco, Jabber, Mobile) - Experience with basic LAN/ WAN support - Experience with Office 365 and other cloud solutions is a plus
- Please upload the degree certificate as well as the latest reference letter - If living aboard strong motivation letter is required as to why you are wanting to relocate If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application! By applying for this position, I consent to the Swisslinx Group of companies: - storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities - using my personal information or - supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities - transferring where applicable my personal information to a country outside the EEA/EFTA