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2nd Level Support Engineer - M365 (80%-100%)

Bank Vontobel Zürich, Schweiz
Gepostet vor 4 Tagen Festanstellung Competitive
2nd Level Support Engineer - M365 (80%-100%)
At Vontobel, we are actively shaping our future. For our 2nd level support team in Zurich we are looking for an experienced and versatile expert with strong knowledge in the area of application support. Ideally, this is a person who enjoys in-depth analysis, which is partly comparable to 3rd level support. Understanding and enthusiasm for innovative new technologies, especially in the area of M365 and service management, round off the profile.

What do you want to do?

Have you already been part of an agile team and would like to continue enjoying this way of working? Are you familiar with virtual infrastructure and are you dynamic? Do you want to offer our customers an \"all-round service\", especially in the area of M365, and strive for continuous improvement and further development in service management? Do you also know how to manage and lead communication with both management and other support units?

If so, then this is your challenge and opportunity.

Join us and become an important part of the 2nd Level Support Center team at Vontobel. We strive for continuous improvement. With us, you will take responsibility for our growing client base on a daily basis. If you are visionary and know the means to achieve the goals we have set, we would like to hear from you.

What would your role be?
  • Supporting and advising internal customers at our national and international locations
  • Analysing, troubleshooting and documenting service management issues
  • Installation of software, changes and maintenance of the virtual infrastructure, including M365
  • Carrying out acceptance tests, SW distribution, problem analysis Application support for the entire infrastructure, with a focus on M365, and collaboration with the 3rd level engineers
  • Creating and supporting on virtual desktops, with a special focus on M365, as well as their maintenance and care
  • Application responsibility for end user applications, in particular for technical operation of M365 and further development of M365 platform services
  • Security monitoring of mobile devices and applications
  • Active participation in projects using agile or classic approaches, including those relating to M365 and service management


What are we looking for?
  • Completed IT apprenticeship or comparable training / higher technical college is an advantage
  • Several years of experience in the IT environment as a supporter/junior engineer, particular in IT fault analysis and troubleshooting, ideally in the financial sector
  • Knowledge of operating / system monitoring is an advantage
  • Good knowledge of virtualization technologies (Citrix, Hyper-V, VDI), Windows10/11, M365, MS-Office, BlackBerry Work, Mobile Devices certifications (md-102) desirable
  • Good knowledge in the areas of Active Directory, inTunes, Exchange, network, IP telephony, printer systems and cloud technology
  • Very good oral and written skills in English (mandatory) and in German (highly desirable)


What do we offer?
  • We are a successful Swiss investment company with a progressive and open-minded corporate culture. Working at eye level and respectful cooperation are our top priorities. With agile methods and the use of cutting-edge technologies, we always have our finger on the pulse of the times
  • Exciting projects with the opportunity to take on responsibility
  • Development opportunities and insight into various areas of core banking
  • A dynamic environment where you can leverage your professional potential
  • Opportunity for internal and external further training
  • Remuneration in line with the market (incl. bonus) and excellent social benefits
  • Possibility of an additional ten days of unpaid holiday per year
  • Daily changing delicacies in our UTO canteen
  • A workplace in the centre of Zurich


We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in over 25 locations globally and headquartered in Zurich.
We are both majority family-owned and publicly listed. Our capacity for long-term focus on topics such as sustainability is underpinned by the security of the family's 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds. Do you want to be Vontobel?

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our contact form .
Job ID  6598
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