CRM Product Manager

For a large company active in the financial sector, we are currently looking for a Product Manager CRM (Microsoft Dynamics).

YOUR TASKS

• Work closely with top management to define a cross-functional, robust, and ambitious CRM vision.
• Support the business in identifying the issues to be resolved
• Prioritize the needs by the added value provided
• Communicate regularly on the product and its developments in an appropriate manner
• Through experimentation, prototyping and testing, ensure that new features and capabilities are easy to use and effectively solve business problems
• Work with Change Management to define an approach to support users and adoption of the solution
• Evaluate current processes and opportunities for CRM improvement
• Work closely with the CRM IT team to define, design, agree, adapt, and deploy functionality
• Identify, analyze, and assess risks

SKILLS

• Microsoft Dynamics CRM
• Design thinking
• Prototyping
• Product organization

Soft Skills

• Ability to manage a cross-functional product and its stakeholders.
• Ability to adapt to change - to work in a dynamic environment.
• Results orientation
• Leadership
• Proposal-driven
• Excellent stress management
• Autonomous and organized

Experience

• More than 5 years' experience in CRM product management, ideally in the insurance sector
• Certified experience in Agile methodology (SAFe, Scrum Product Owner)

Languages

• Fluent in French and German

Offer

• Challenging projects in a large company
• Flexible hours and homeworking
• Possibility to work in different locations: Zurich, Lausanne, Frinourg, Valais
• Nice salary package