IT Service Desk Supporter

As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Service Desk Support Specialist for a 12-month contract.

Key responsibilities:
- Recording, investigating, diagnosing and resolving incidents
- Communicating both proactively and reactively with all users and technical resolving teams
- Ensuring correct reassignment of unresolved or misrouted incidents
- Provide proactive support in order to consistently improve the 'end user experience

Your background:
- Microsoft certifications are a plus
- 5 - 10 years' experience working with office 365
- Customer facing, interaction skills, professional telephone manner and desk-side support
- Windows 10 / MS Office 365, Active Directory Administration
- Exchange Administration / Mail tracking, Edge & Chrome
- Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting
- Mobile Support: iOS / Workspace One
- Onsite 100%

If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
By applying for this position, I consent to the Swisslinx Group of companies:
- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA

I also hereby agree to the Swisslinx privacy policy (http://www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http://www.swisslinx.com/en/legal/disclaimer)