Senior Support Engineer

Tasks in role:

• Support in installing and maintaining workstation systems, peripheral devices, mobile devices, servers, network components and communication devices as well as their software and interfaces
• Processing and rectification of hardware, software and network faults or inquiries
• Overseeing customer monitoring
• Forwarding fault reports and inquiries to the responsible authorities and, if necessary, initiating escalation procedures
• Documenting the solution finding in the knowledge database
• Participation in various customer projects

Your Profile:

• Several years of experience in 1st and 2nd level support
• Good specialist knowledge of Windows systems and workplace hardware (clients, printers, peripherals)
• Microsoft certifications or other IT training would be an advantage
• Expertise in Citrix, VMware, M365, Azure is an advantage
• Fluent German and English

My client is looking to pay up to 110,000 CHF + VERY FLEXIBLE working (can be pretty much full-time remote if that is your preference).