Onsite IT Support Engineer / Ingenieur

About our client:

For our client, a global investment management company based in Zug, Swisslinx is looking for a highly customer-oriented Onsite IT Support Engineer to provide quality IT services within a fast-paced work environment. This opportunity is open on a permanent basis including some occasional travels across sites within Switzerland and Europe.

Your responsibilities:

- Providing exceptional high quality support on 1st and 2nd level matters to end-users covering remote support to offices throughout Europe
- Supporting desktop technology and applications as well as helpdesk calls including issue resolution
- Writing technical documentation - Performing troubleshooting activities in Microsoft Windows, basic networking protocols, Linux OS Microsoft Office Suite, Bloomberg, Reuters, Citrix, RSA, mobile devices, printers and other devices
- Contributing with ideas to improve current and future technology
- Supporting automated processes within Infrastructure

Your background:

- 5+ years of practical experience in IT Support on 1st and 2nd level at a financial enterprise level including remote support
- Familiarity with PC hardware, software, network troubleshooting and deployment practices for desktops - Experience in Citrix infrastructure support as well as in Cisco phone and video conferencing support
- Good knowledge of Windows 10 and Microsoft Office 2016/365
- Familiarity with mobile tech including Good for Dynamics, BES12, Intune, Android and iOS devices
- Good understanding of ITIL best practices with regards to Incident Management
- Knowledge on Webex, Zoom & Skype for Business support including video calls and screen sharing - Experience working with 3rd party vendors
- Experience in trade-floor support and trading applications
- Willingness to occasionally travel to other European sites
- Excellent written and verbal communication skills, as well as strong customer service orientation
- Hands-on approach to the Desktop Support function
- Physical ability to lift and carry computers and other equipment
- Strong analytical and problem-solving skills as well as the ability to work independently and under pressure
- Previous VIP IT Support experience is a plus
- Fluent English, French is nice to have

If you are stress-resistant and passionate IT Support Engineer, who is ready to embrace challenges within an international work-environment, we look forward to receiving your application.
By applying for this position, I consent to the Swisslinx Group of companies:
- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA

I also hereby agree to the Swisslinx privacy policy (http://www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http://www.swisslinx.com/en/legal/disclaimer)