Job Description



Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second- and third-line assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US trading-hour coverage with regular UK hours.




Responsibilities

• Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours.


• Assist with client onboarding, configuration, and issue resolution.


• Monitor, diagnose, and resolve incidents in Unix/Linux environments.


• Collaborate with global support teams to ensure seamless hand-offs and knowledge sharing.


• Document troubleshooting steps, solutions, and process improvements in the knowledge base.


• Participate in on-call rotation and adhere to defined service level agreements.


• Identify and automate repetitive tasks using scripting languages.


• Support deployment and release activities for new software versions.


• Stay current with market data, order entry concepts, and relevant financial regulations.


• Escalate complex problems to product engineering while providing detailed diagnostics.

• 2+ years experience in technical support within financial services.


• Strong proficiency with Unix/Linux operating systems.


• Demonstrated ability in second- and third-line support and client onboarding.


• Excellent written and verbal communication skills.


• Solid analytical and logical problem-solving abilities.


• Familiarity with market data, order entry, and FIX/ITCH messaging protocols.


• Experience working in a global support rotation and adhering to US-hour schedules.


• Knowledge of networking concepts and deployment management is a plus.


• Ability to write scripts (e.g., Bash, Python) to automate routine tasks.


• Understanding of FX, FI, or crypto markets is advantageous.