E-Client Services FX Associate - Other job functions London E-Client Services FX Associate - Other job  …

in London, Vereinigtes Königreich
Festanstellung, Vollzeit
Letzte Bewerbung, 26 Okt 20
in London, Vereinigtes Königreich
Festanstellung, Vollzeit
Letzte Bewerbung, 26 Okt 20
E-Client Services FX Associate - Other job functions London
Description of the Business Line or Department
GBSU/CLD (Client Lifecycle and Digital) was created in July 2019 to be the Wholesale Clients Technology & Operations within Global Banking and Investor Solutions.
The GBSU/CLD is globally in charge of the client experience across the GBIS activities (except PRIV).
The department is particularly in charge of:
• Offering to our clients the most intuitive digital channels covering their pre-trade, execution and post-trade activities;
• Providing our clients teams with means to better interact with their clients and deliver a client 360 view covering client business activity, resources allocated and profitability;
• Managing client referential systems for all internal users and applications;
• Coordinating the on-boarding process;
• Manage data with a guarantee of quality and completeness;
• Protecting the Bank and our clients by applying KYC and other client centric regulations;
• Assisting our employees in making our client lifecycle and post trade experience a seamless journey.

Summary of the key purposes of the role
SGCIB offers a variety of products (FX Spot & Derivatives, Fixed Income and Structured Products) to our clients for electronic execution and through different platforms. SGCIB works with vendors, recognized for their multi-bank systems and client footprints. SGCIB also promotes and supports our Single Dealer Platform. As part of CLD department, the E-client services team is responsible for onboarding clients to our electronic offer and making sure that the client experience is smooth and efficient. The team also acts as first point of contact for clients using our electronic execution capabilities and is responsible for troubleshooting and coordinating the quick resolution of issues that might arise during the electronic relationship with the client. This responsibility also extends to providing accurate feedback and visibility to our clients and front office partners. In addition, the E-client services team works closely with the Sales to assist them in developing our electronic client footprint in the EMEA region. Our focus and commitment to our clients are key to our success.

Summary of responsibilities
  • Day to day
    • Administration: Onboard clients on eTrading platforms (Fxall, Bloomberg, 360T, EBSDirect, etc.) - mapping, reconciliation etc. Main products covered: FX
    • Act as control for new client onboardings - ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our e-pricing offer
    • Maintenance of existing client base and updating trading setups when necessary
    • Act as primary point of contact for e-trading queries for internal users and for external SG clients
    • Work closely with Front Office in improving security, efficiency and clients' satisfaction in our internal processes
    • Support the rollout of SG's Single Dealer Platform - SGMarkets
    • Troubleshoot client queries related to electronic platforms executions - trades issues, client connectivity, limits, rejections, etc.
    • Liaising with vendors on issues/queries related to their platforms
    • Internal communication and interaction on all topics with relevant stakeholders - FO Sales, FO Trading teams, Compliance, KYC, BFO MO, Risk, Technology, Middle/Back Office
    • Ensure follow the sun model - global hotline and global mailboxes
    • Assist and participate in new initiatives related to the development of the electronic offer
o Production of KPI/MIS and capacity statistics for Line Manager
o Writing procedures on processes, continuous improvement, initiatives etc. to be validated by line Manager. Ensure all procedures are kept up-to-date with changes in process and regulations
  • Participation in projects / changes
    • Contribution to Onboarding related projects: regulatory, process streamlining, new tools implementation
    • Proposals of process improvements
Level of Autonomy and Authority
Medium to High

Profile Required

• Prior experience in Onboarding / eClient Services or related processes in a broker or investment bank environment - good knowledge of at least one of the following is necessary: product and service offering, customer base, regulatory environment
• Excellent attention to details and multi-task skill - being able to handle and prioritize between different topics is crucial
• High level of energy and reactivity required for handling day to day issues efficiently. Ability to act with urgency
• Comfortable in working in a fast-paced environment and able to react quickly to incidents and urgent matters
• Ability to build and cultivate good working relationships with Business Lines and Support Areas
• Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
• Excellent communication skills: ability to communicate clearly and effectively to clients and business partners, ability to present clear and concise solutions
• Confident, driven, with an ability to work independently

• English Fluent
• Second language would be a plus (French, German, ...)

Why Join Us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business Insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000LEP
Business unit: SG CIB
Starting date: 07/12/2020
Date of publication: 08/10/2020


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E-Client Services FX Associate
Fixed term contract | London | Other job functions

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