Sales Support - EMEA

Main Responsibilities:

• Provide an office-based, inbound point of contact for the sales directors and their clients/prospects
• Organise and prepare client/prospect meetings
• Answer queries and provide marketing material and data as appropriate to all client/prospects
• Work with Client Reporting to ensure timely monthly and quarterly reporting on our funds
• Help with European events planning
• Host client meetings in London
• Attend conferences and roadshows
• Handle all queries including those related to trades, settlements and rebates
• Update and manage Salesforce.com
• Provide enhanced trade support and customer service for strategic client group
• Help administer and report on client in and out flows
• General sales administration for the sales team

Regulatory Responsibilities:

• Ensure adherence to and upkeep of appropriate record keeping and filing systems, in line with company policy, to ensure an adequate record of the application of the decision-making process and in particular having regard to the FCA principles for businesses and individuals.
• Adhere to the FCA’s Conduct Rules, understanding that they set basic standards of good personal conduct.
• Foster and maintain a culture reflecting FCA and other regulatory obligations (and Hermes’ Code of Ethics) compliant with the FCA Conduct Rules.
• Ensure compliance with AFMD and local private placement rules where applicable
• Act in accordance with the contents of this job description and your agreed personal performance objectives.

Skills, Knowledge, and Competencies:

• Results focused, possessing strong communication and relationship building skills.
• Have a service-orientated mindset with the enthusiasm, drive and ability to develop significant sales across a growing range of products.
• Possess a strong understanding of the key European distributors and the broader wholesale marketplace
• Good level of regulatory and technical investment knowledge to be able to most effectively interact with prospective clients.
• Likely to have at least two-three years’ relevant experience in order to demonstrate the required skills and knowledge.
• Understanding of investors, their needs and market trends and how they would interact in the development of value-added Hermes products.
• Excellent written and oral communication skills, coupled with strong interpersonal skills.
• Collaborative team player, with the ability to use own initiative and to influence and persuade at a high level both internally and externally.
• Good organisational skills.
• Strong IT skills including MS Excel, PowerPoint and ideally Salesforce (or other CRM systems)
• Required languages (fluency in writing and verbally): English, plus at least one or more of Dutch, French, Italian, Spanish, Danish, Swedish or German