Complaint Handler




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Preston




Reporting To: Suzanne Wilcock




Description



At
Davies , people aren't just part of the business - they are the business. Our value of
succeeding together isn't a slogan; it's the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.

You'll be welcomed, supported, and rewarded with a benefits package designed to help you thrive:

R
eward platform - discounts at 800+ retailers


25 days holiday (rising with service) plus the option to
buy 5 extra days
Development, training, and professional qualifications to help you grow your career

The Role: Be the Voice of Fairness, Clarity & Resolution



We're looking for a calm, organised, customer-focused individual to become a key part of our
Complaints Resolution team . In this role, you'll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence.

This is a full-time, permanent opportunity where your communication skills, judgement, and problem-solving abilities will shine.

This is a hybrid opportunity to join a growing team in our Preston office




What will your day look like:




Knowledge and Abilities:



You're not just resolving complaints - you're shaping trust. You're the person who turns a difficult moment into a positive experience. You help Davies grow stronger by identifying what we can do better. And you ensure every customer feels valued, respected, and treated fairly.




Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan