• Join a high-impact IT team in a fast-paced, technology-driven environment.
• Gain hands-on exposure across End User Support.

About Our Client

Our client is a leading global alternative investment firm with a strong presence across major financial markets and a significant focus on technology-driven investment strategies. The organization combines advanced technology, quantitative research, and robust infrastructure to support its global business operations and investment teams.

Job Description

• Provide technical support to a global user base, including front-office, operations, and technology teams, ensuring timely resolution of end-user issues and continuous improvement of user experience.
• Monitor, maintain, and support Windows infrastructure, virtual desktop environments (VDI), SaaS platforms, and desktop applications.
• Manage and troubleshoot end-user computing environments across Windows and macOS platforms.
• Participate in IT projects and technology rollouts, including desktop cloud migrations, mobile endpoint initiatives, office expansions, and workplace technology deployments.
• Deliver high-touch support to senior executives and critical business users.
• Provide support for meeting rooms, audio-visual systems, and video conferencing solutions.
• Collaborate with a global End User Services team and contribute to a 24/7 support model across multiple office locations.
• Assist with project planning, implementation, and operational improvements to enhance service delivery and standardization.
• Partner closely with infrastructure, network, and other technology teams to resolve issues and support business initiatives.
• Drive automation, process improvements, and innovative solutions to optimize the end-user computing experience.

The Successful Applicant

• Bachelor's degree or above.
• Proven experience providing Executive/C-Level support.
• Strong experience supporting Windows 10/11 and macOS environments.
• Solid knowledge of Microsoft 365 and Windows administration.
• Experience with scripting and automation using PowerShell.
• Experience supporting AV systems, conference rooms, and video conferencing technologies.
• Familiarity with Citrix Cloud, XenDesktop, or XenApp environments.
• Exposure to Microsoft Azure administration, including Endpoint Management, Exchange, and VDI-related technologies.
• Experience with IT service management processes and ticketing systems such as ServiceNow.
• Knowledge of endpoint management platforms, including Intune and JAMF.
• Strong collaboration skills with the ability to work effectively across infrastructure teams and business stakeholders.
• Excellent written and verbal communication skills.
• Demonstrated ownership, problem-solving ability, and a track record of successful project delivery.
• Experience in financial services or trading floor environments, along with exposure to VMware, Windows Server administration, and networking technologies, would be highly advantageous.

What's on Offer

• Competitive monthly salary and benefits package.
• World platform to develop your career.
• Work life balance environment.

This role offers a chance to contribute to a key function within the financial services industry in Hong Kong. If this role fits your experience, we encourage you to apply.