About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key accountabilities and responsibilities
1. Lead opportunity intake, qualification and prioritisation
• Operate a structured intake process for CoE opportunities across business functions, operations teams and enabling functions.
• Partner with functional leads and operations leaders to identify, frame and qualify opportunities suitable for process re-engineering, automation, AI, workflow, analytics or operating-model redesign.
• Define consistent assessment criteria covering strategic alignment, customer and colleague impact, cost opportunity, capacity release, risk reduction, control improvement, complexity, readiness, data availability and time to value.
• Facilitate prioritisation and trade-off discussions so the CoE focuses on the highest-value opportunities.
• Maintain a transparent opportunity backlog with clear status, ownership, next steps, decision points and rationale for prioritisation outcomes.
2. Manage the CoE portfolio roadmap, capacity and sequencing
• Develop and maintain the CoE portfolio roadmap across discovery, process re-engineering, solution design, proof of concept, build, deployment and run-state transition.
• Align demand to available CoE capacity across process re-engineering, solution architecture, applied AI, data analytics, delivery and domain SME inputs.
• Support annual and in-year planning by forecasting demand, assessing resource constraints, identifying gaps and creating realistic sequencing options.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.