Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher Ireland are part of the Arthur J Gallagher Group, one of the largest insurance brokerages in the world. We are now seeking to add a Personal Lines Retention Handler to our team. The successful candidate can be based in our Dublin or Limerick office. This is a full-time, permanent position.

Gallagher's team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us - our customers.

How you'll make an impact

• Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction
• Proactively engage with clients to understand their needs, address concerns, and provide tailored insurance solutions.
• Manage the renewal process for personal lines policies, ensuring timely and accurate processing while identifying opportunities for policy enhancements.
• Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact for all insurance-related inquiries.
• Address and resolve client issues and complaints promptly and effectively, ensuring a positive client experience.
• Identify and pursue opportunities to cross-sell additional insurance products and services that align with client needs.
• Stay informed about industry trends, competitor offerings, and market conditions to provide clients with relevant and competitive insurance solutions.
• Maintain accurate and up-to-date client records, prepare reports on retention activities, and provide insights to management on retention performance.

About you

• Minimum of APA qualification
• Proven experience in customer service, sales, or retention roles, ideally within personal lines insurance
• Strong understanding of personal lines insurance products and services
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving skills with an ability to address client concerns effectively.
• Completion of the appropriate annual CPD requirement and Maintain Minimum Competency Code
• Proficiency with CRM systems and Microsoft Office Suite.