Are you an experienced Implementation Manager with a passion for delivering enterprise software solutions? We are seeking a client-focused professional to lead end-to-end software implementation projects for enterprise customers across Japan.

Based in Tokyo, you'll oversee the complete implementation lifecycle-from project planning and solution configuration through deployment and post-go-live support. Working closely with customers and cross-functional teams, you'll play a critical role in ensuring successful software delivery, outstanding customer experience, and long-term client success.
Key Responsibilities

• Lead end-to-end implementation projects from project kick-off through post-implementation handover.
• Develop and manage project plans, timelines, milestones, risk registers, and delivery schedules.
• Gather customer requirements and translate business needs into practical implementation plans.
• Coordinate solution configuration, system testing, user acceptance testing (UAT), deployment, and go-live activities.
• Facilitate customer workshops, project meetings, and regular stakeholder updates throughout the project lifecycle.
• Collaborate closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful project delivery.
• Deliver customer training sessions and support user adoption of enterprise software solutions.
• Drive continuous improvement of implementation methodologies, delivery standards, and project processes.

Required Skills and Qualifications Experience:

• Proven experience managing enterprise software, SaaS, or enterprise application implementation projects.
• Demonstrated success leading customer-facing implementation projects from planning through deployment.
• Strong stakeholder management experience across both technical and business teams.
• Experience with project management methodologies and full project lifecycle management.
• Exposure to solution configuration, system integration, APIs, or data migration projects.
• Proven ability to manage multiple concurrent projects and competing priorities.
• Professional-level Japanese and business-level English communication skills.

Soft Skills:

• Excellent project planning, organisation, and time management skills.
• Strong communication, presentation, and stakeholder engagement abilities.
• Customer-focused mindset with the ability to build trusted long-term relationships.
• Collaborative approach when working with cross-functional and multicultural teams.
• Strong analytical thinking and problem-solving capabilities.
• Adaptability in managing changing priorities within a fast-paced environment.
• High level of ownership, accountability, and attention to detail.

Language Requirements:

• Japanese: Fluent
• English: Intermediate to Business Level

Preferred Skills & Qualifications

• Knowledge of APIs, SSO, XML, and enterprise system integration technologies.
• Experience using project management tools such as Jira, Wrike, or Smartsheet.
• Project Management certifications including PMP, PRINCE2, Agile, or equivalent.
• Experience working with regional or global implementation teams.
• Background in technology consulting, professional services, or customer implementation.

About the Company
Our client is a global technology company delivering enterprise software solutions to organisations across international markets. With a strong customer-first approach, the company partners with leading businesses to implement innovative digital platforms that improve operational efficiency and support long-term business growth.

The Japan team collaborates closely with regional and global colleagues, delivering high-quality implementation projects while maintaining exceptional customer experience and service excellence.
Why You'll Love Working Here

• Competitive compensation and comprehensive employee benefits.
• Lead business-critical enterprise software implementation projects for global customers.
• Collaborate with regional and international stakeholders in a highly collaborative environment.
• Combine project management, customer engagement, and technology delivery in one rewarding role.
• Continuous learning, professional development, and long-term career growth opportunities.
• Supportive culture focused on collaboration, innovation, and customer success.

Don't Miss Out - Apply Now!