Client Service Delivery Coordinator with Dutch

Overview

Broking Team collaborates closely with brokers and consultants. We provide complex support in administrating client's policies throughout the year and helping them make the best decisions. Client Service Delivery Coordinator supports service delivery by providing expertise in ongoing operations by helping to execute its daily operations in line with the requirements of internal clients and by continuous improvement, participating in and/or leading projects aimed at improvements, changes, creating tools, etc.

Our office is located in Cracow and in this role we are open to flexibility in terms of hybrid working arrangement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a member of your team, you'd be responsible for ongoing operations and continuous improvement initiatives:

Ongoing operations:

• Monitoring current operations within the team daily. Handling the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions
• Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
• Increasing the level of process knowledge across the team
• Acting as a SME for processes and resolving issues
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Backing up team manager, if required

Continuous improvement:

• Making sure that the level of service is continuously improving
• Suggesting and using tools to measure improvements
• Participating in and/or leading meetings to define requirements and operational improvements needs
• Coordinating and planning projects, ensuring the success of project's closure
• Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
• Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team

Skills and experience that will lead to success

• Very Good English - C1 on the CEFR scale and Dutch B2+/C1
• Previous administrative/analytical experience (knowledge of insurance market will be an asset)
• Ability to analyse processes and identify areas for improvement
• Excellent communication skills with client focus (written and spoken)
• Ability to work within and communicate in the culturally inclusive team
• Advanced Excel and Power Point skills
• Strong ability to delegate tasks and complete results
• Very good organizational & time management skills
• Ability to identify and respond to risks

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