CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Associate Director, Business Process Transformation

About the Role

As a CBRE BSO Associate Director, Business Process Transformation you will act as a strategic partner, supporting with high-impact AI transformation initiatives across accounting and finance. Drive operational excellence, enhance transparency, with the goal to improve process performance through hands-on project leadership and process innovation.

This job is part of the Business Transformation Office, which serves as the central engine for change, assisting CBRE businesses in building scalable operating models through automation, including agentic AI at scale and right sourcing including outsourcing and offshoring .

What You'll Do

• Lead and actively contribute to the execution of AI transformation strategic projects, collaborating with cross-functional teams to optimize business processes and outcomes.
• Develop and maintain comprehensive project roadmaps and rollout plans; align with department leadership on scope, timelines, and resource needs.
• Identify and build project resources to drive successful delivery of the project leveraging Agentic AI platform.
• Work closely with process owners and project team to redesign the business process leveraging AI, align approach and principles for testing, validation and process release
• Champion new process rollouts by supporting user adoption, communication strategies, and defining success metrics for initiative.
• Facilitate stakeholder engagement by preparing and delivering presentations, project updates, and hold process review workshops.
• Orchestrate the review with internal or external partners of the new designed controls and work closely with change management on AI literacy training.
• Participate and oversee the design of new process metrics and SLAs within the Agentic AI platform.
• Oversee new process issue resolution during hypercare periods, ensuring timely communication and escalation to senior leadership as needed.
• Build and sustain strong relationships with internal clients, business units, and platform teams to ensure alignment and transparency across initiatives.
• Responsible for successfully completion of the project, project cost and savings realization.

What You'll Need

• Proven ability to analyze, interpret, and document complex business processes and data flows; skilled in creating process maps, reports, and manuals.
• Deep understanding of financial principles and terminology; capable of developing innovative solutions to complex business challenges.
• Strong problem-solving skills with the ability to navigate ambiguity and deliver results in a matrixed, multi-industry environment.
• Bachelor's degree (BA/BS) required; minimum of 5 years of experience in process improvement, project support, or property accounting.
• Proficiency in Microsoft Office Suite; experience with AI tools and Power BI is highly desirable.

Company benefits and perks:

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

If you have any queries/concerns regarding the transparency of the CBRE recruitment process, please contact us directly at EUPayDirectiveSupport@cbre.com.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to sex, sexual orientation, gender identity, or any other protected characteristic. We actively promote diversity.