General Information

Position
Customer Strategy Manager (Banking)| Poland

Work arrangement
Full-time

City
Warsaw

Country
Poland

Department
Consulting

Team
Customer

Area of interest
Consulting, Digital

Way of work
Hybrid

Description & Requirements

Who we are looking for

We are looking for an experienced Customer Strategy Manager with a strong background in banking and strategic advisory , ready to lead high-impact engagements for financial institutions. This role is ideal for someone who combines deep banking knowledge with hands-on strategy delivery experience and thrives at the intersection of business strategy, digital transformation, and customer experience in financial services . 🌐

Who you are

• 7+ years of experience in strategy, management consulting, or internal strategy functions, ideally within banking or financial services 🏦
• Proven experience working in a consulting firm or internal strategic unit (e.g. corporate strategy, transformation office, digital banking)
• Strong understanding of banking operating models, digital transformation, omnichannel distribution, and customer lifecycle management
• Demonstrated ability to lead complex strategic initiatives, manage senior stakeholders, and drive teams toward measurable outcomes 🧠
• Strategic and analytical thinker, comfortable structuring ambiguous banking challenges and translating insights into actionable recommendations
• Confident communicator with experience presenting to senior management and executive-level stakeholders
• Comfortable collaborating across strategy, technology, data, and regulatory teams
• Fluent in English and Polish 🗣
• Willingness to travel as required
• Advanced skills in PowerPoint and Excel (experience with Tableau or similar tools is a plus)
• Master's degree in business, economics, engineering, or a related field (MBA or equivalent is a plus)

Your future role

As a Customer Strategy Manager , you will play a key role in shaping and delivering strategic initiatives for leading banks and financial institutions . You will own workstreams or full engagements, while actively contributing to the growth of Deloitte's Customer Strategy and Financial Services practices.

In this role, you will:

• Lead end-to-end delivery of customer and digital strategy projects for banks , from problem framing through implementation planning
• Advise clients on topics such as customer-centric growth in banking, digital transformation of retail and corporate banking, customer segmentation, loyalty and retention programs, distribution and channel strategy, and go-to-market strategy for financial products
• Structure complex banking challenges, develop hypotheses, and translate analyses into clear, executive-ready strategic narratives
• Build high-quality client materials supporting strategic and investment decisions ?
• Facilitate strategy workshops and decision-making sessions with senior client stakeholders
• Identify and shape follow-on opportunities, contributing to account development and long-term client relationships
• Mentor and develop Senior Consultants and Consultants , providing day-to-day guidance and coaching
• Collaborate closely with colleagues across Strategy, Technology, Data, Risk, and Regulatory teams to deliver integrated solutions

What we offer

As a Manager, you will join Deloitte's leading Customer Strategy practice in Central Europe , working on complex, high-impact banking transformations with a clear and structured career path.

What you can expect:

• Leadership role on strategic and transformation-focused banking engagements
• Direct influence on client decisions and long-term outcomes
• Hybrid work model 💻
• Healthcare plan 😊
• Wellbeing initiatives 🌿
• Language courses 🗣
• Technical training programs 💻
• Recruitment Incentive Program - Stars
• Multisport 🏋♀

Selection process

1. CV review
2. HR interview
3. Case study and business interviews (conducted in English)

About Deloitte

Deloitte is one of the world's leading professional services organizations, helping businesses solve complex challenges and drive transformation at scale. With a presence in over 150 countries , Deloitte combines deep industry knowledge with cutting-edge technology to deliver real impact.

Why Deloitte?
Work on high-impact global projects across industries
Collaborate with top experts in a truly international environment
Continuous learning, certifications, and career growth opportunities
Strong culture of innovation, inclusion, and collaboration
Access to modern technologies and large-scale transformation programs

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