Description and Requirements

THE ROLE:

Campaign Manager will be the one point contact between Partner & MetLife. He / she will oversee all aspects of day to day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal & organizational skills

• Critical Performance Criteria - End to End campaign management
• Where do they Sit in the Organization - One point of contact between MetLife & Sponsor

Key Relationships:

Reports to: Sr. Sales Manager

Key Relationships: Non PPA Partnerships

Other Key Stakeholders: Gulf & EMEA Team

Key Responsibilities:

• Core Expertise in Operations, Vendor Management, Client Relationship & end to end sales process
• Campaign Planning
• Customer Segmentation
• Product Sequencing
• Persistency
• Forecasting, Planning & managing current & future campaigns
• Campaign Profitability / P&L management

Other Responsibilities:

• Manage all DM campaigns operating through bank call centers
• Daily Reporting.
• Reports to be sent in the approved template
• Correctness to be ensured
• Handle & resolve escalations from call center agents, TL's and customers.
• Provide On Job training for agents and ensure they are competent enough in delivering sales numbers.
• Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
• Provide escalation Metrics for customer complaints and maintain TAT's.
• Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
• Work closely with partners to ensure smooth & seamless operations process.
• Salesforce engagement
• Sales Contest
• Training

CANDIDATE QUALIFICATIONS:

Business Knowledge/Technical Skills:

• Strong campaign management background with the below credentials

Banking / Insurance background

Extensive experience in driving and motivating team to achieve targets with strong negotiation skills

Client Relationship

Campaign Management

Strong Interpersonal Skills

Manage sponsor relationship strategically based on business requirements

• Strong insight of financial industry, should be able to interpret and prepare strategic presentations
• Set bold aspirations and clear vision for relationship
• Set and execute a sponsor relationship strategy that defines which issues to focus & which opportunities to pursue
• Ensure financial success & monitor quality
• 5-10 years of experience with insurance & banking industry.
• Candidate to be a graduate or post-graduate

Leadership Competencies:

• Thinks Strategically - Sets goals & direction aligned to the company's strategy, predict future and plan accordingly.
• Motivates People - Motivate people at all levels through continuous engagement strategies.
• Explicit communication skills - Effective communication skills which will help to have a clear understanding of the strategies and the deliverables.
• Seizes Opportunity - Seeks new opportunities /new segments and ways to create a perennial source for business generation.
• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
• Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Benefits We Offer

Our Gulf benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan, an Employee Assistance Program (EAP), and other digital mental health programs. You'll get the support you need through every stage of life with various leave policies, be able to participate in volunteering events (for which you're able to use Volunteer Time Off), have ample learning and growth opportunities, and more.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!