Job Description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a F&O Client Service Senior Associate within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, facilitating client trading strategies, and troubleshooting issues. You will apply in depth knowledge of our products and services to provide solutions and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives.

Our Client Service Representatives (CSRs) are self-starters with a proven track record of success, they are skilled problem solvers who offer effective support to our clients. As a CSR you would manage and maintain relationships with clients by earning trust, thoroughly understanding client setup workflow and trading needs, providing targeted support, developing thoughtful solutions and delivering an exceptional client experience.

Our culture of performance, transparency and partnership is driven by objective, transparent goals and active teamwork to foster success.

Job responsibilities

• Provide exceptional client service.
• Address client inquiries and troubleshoot issues.
• Facilitate client F&O trading strategies in efficient way, leveraging your knowledge of internal stakeholders, operational processes and SLAs.

• Participate in overall client relationship management process, partnering with internal teams e.g. Account Management, Technology, Operations and other teams.

Required qualifications, capabilities, and skills

• Experience working with high profile clients, including institutional clients, asset managers and hedge funds.
• Dynamic and credible professional who communicates with clarity and has exceptional presentation skills.
• Ability to manage challenging conversations, maintaining the focus on positive outcomes and innovative solutions.
• Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business.
• Proven track record of establishing productive working relationships with internal stakeholders driving mutually beneficial outcomes.
• Experience in improving operational efficiency and ability to drive change.

Preferred qualifications, capabilities, and skills

• Ability to thrive in an internal culture that values innovation, customer service, internal partnership and entrepreneurship.
• Proficient in driving process improvement initiatives to ensure high-quality client experiences.
• Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and solutions.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.