Job Description



Amex Digital Labs' mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.



We are seeking a Senior Associate Product Manager to support the day-to-day product and technical execution of next-generation customer experiences powered by generative and agentic AI. Working closely with a senior product manager, this role will help translate the product roadmap into clear requirements and execution plans, partnering with engineering to keep delivery moving.



You will work closely with engineering and cross-functional partners across data science, design, and analytics. The role is well suited for someone with hands-on experience working on a technical or AI-enabled product who can quickly ramp into the details of LLM-based systems and agentic workflows while maintaining a strong focus on customer outcomes.




Responsibilities

• Support execution of the product roadmap for generative and agentic AI-powered customer experiences by translating priorities into clear requirements, user stories, and day-to-day deliverables.


• Partner closely with the dedicated engineering team to manage the product backlog, clarify requirements, support sprint execution, and help remove blockers.


• Support technical product development activities including solutioning, prompt development, testing, and evaluation of generative and agentic AI experiences.


• Collaborate with design, data science, analytics, and other cross-functional partners to support the development and iteration of intuitive customer experiences.


• Use product data, testing results, and customer feedback to identify issues and opportunities for continuous improvement.


• Support documentation and coordination needed to deliver solutions in accordance with enterprise standards, compliance, and risk management practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.


• 2-4 years of product management or related experience working on a technical, digital, or customer-facing product; experience with AI-enabled products is preferred.


• Working understanding of generative AI concepts, including Large Language Models (LLMs), prompt design, testing/evaluation approaches, or agentic workflows.


• Ability to work closely with engineering teams, understand technical concepts, and translate product needs into clear requirements leveraging product delivery tools such as Rally, Jira, or Confluence.


• Strong analytical, problem-solving, communication, and stakeholder management skills.


• A passion for AI, product experimentation, and the future of digital customer experiences.

Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.




About Us



At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.



As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.




About the Team



We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.