Core Responsibilities

• Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
• Support and maintain ServiceNow Discovery across on-prem and cloud environments (AWS, Azure, GCP).
• Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
• Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
• Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
• Support onboarding and sustainment of new technologies and AI-enabled capabilities from an operational perspective.
• Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
• Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
• Support platform upgrades, patches, monitoring, and performance optimization.
• Create and maintain technical documentation, diagrams, and troubleshooting guides.

Why This Role Matters

• Stabilizes and scales enterprise CMDB operations
• Enables faster onboarding of new tools and discovery sources
• Improves data quality supporting audits, risk management, and IT service operations
• Preserves senior engineering capacity for innovation and transformation initiatives

Qualifications

• Minimum of five years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Bachelor's degree in a related field or equivalent practical experience.
• Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
• Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
• Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
• Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
• Strong troubleshooting, analytical, and operational problem-solving skills.
• Ability to work effectively in a governed, standards-driven environment.
• Clear written and verbal communication skills.

Preferred / Nice to Have

• ServiceNow certifications (System Administrator, Discovery) or willingness to obtain.
• ITIL Foundation certification or familiarity with ITIL practices.
• Exposure to additional enterprise tools (e.g., JAMF, Akamai, Wiz, Imperva, CrowdStrike).
• Experience supporting discovery, data normalization, and configuration governance at scale.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.